www.delhop.com (the Website) and Delhop mobile application/s (the App) is a platform that brings together and facilitates interaction between registered business/es who supply and/or deliver meals, food, beverages and associated products in the UK and also who wish to use a tracking , monitoring for delivery information. These Terms and Conditions incorporate all of the terms and conditions and policies on the App and/or Website, as applicable, and you agree to them when you become a member and/or install, register to use the App and/or Website and each and every time you view and use the App and/or Website. Should you need any help please email us at info@delhop.com

Glossary- list of terms/expressions used in our Terms and Conditions with their definitions

A. Contractual Relationship

These Terms and Conditions supersede any and all prior representations, understandings and agreements between you and us.

Delhop may amend the Terms related to the Services from time to time. Amendments will be effective upon Delhop's posting of such updated Terms at this location or the amended policies or supplemental terms on the applicable Service. Your continued access or use of the Services after such posting constitutes your consent to be bound by the Terms, as amended.

2. User Privacy

3. Geographic Restrictions


1. Accessing the App and/or Website and/or our Service/Services

We permit the access to our App and/or website and/or services on a temporary basis. We may, in our sole discretion, modify, restrict, change, or otherwise alter the Acceptable Use Policy, Terms and Conditions of the App and/or Website and/or our Services, in whole or in part, impose limits on certain features or Services on the App and /or Website, restrict your access to part or all of the App and/or Website or terminate any or all Services at any time. By continuing to access and use the App and/or Website you will be evidencing your consent to, agreement with, and understanding of, such modifications, changes or alterations. We may not notify you of changes, alterations or modifications to the Agreements that are necessary or desirable, as we determine in our sole discretion. Because we reserve these rights, you should visit this page periodically to review the user agreement/s, Terms and conditions...

You must treat any information provided to you (password or any other piece of information as part of our security procedures) as confidential, and you must not disclose it to any third party. We have and reserve the right to disable any password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

It is always your sole responsibility to meet all of your obligations to other members and users when using the App and/or Website including, but not limited to, other users, your mobile network provider, the owner of any device, and to comply with any obligations when you use/share the services with another App/Website member/user.

2. Registration, Password and Security of Membership Account/s

2.1 For the full use and access of the Website, particularly as a Member/ registered business user, will require you hold a valid and current membership, opening an account and completing the registration process by providing certain information and registering a username and password and paying the relevant membership fees. Each individual or registered business may only register once and have one account per business location. Your full use of the Website may only become valid once your registration has been approved by us and we reserve the right to lawfully refuse registration which is exercised using our sole discretion.

2.2 We may refuse to grant you an account with name that impersonates someone else, is or may be illegal, is or may be protected by trademark or other proprietary rights law, is vulgar or otherwise offensive, or may cause confusion, as determined by us in our sole discretion. YOU ARE SOLELY RESPONSIBLE FOR MAINTAINING THE CONFIDENTIALITY OF YOUR USER NAME AND PASSWORD AND FOR ANY AND ALL ACTIVITIES THAT ARE CONDUCTED THROUGH YOUR ACCOUNT. You agree that you will immediately notify Delhop of any unauthorised use of your password or account, or any other suspected breach of security.

2.3 You may not in any case or any way transfers your registration/account or your obligations and we advise you not to allow anyone else to use your account.

2.4 You also specifically agree and confirm that you will :( a) Notify us immediately of any unauthorised use, including any unauthorised use of your registration/account with the Website or any other known or any other suspected breach of security. (b) Immediately report to us but also use your own reasonable efforts to immediately stop any misuse that is known or suspected by you.

2.5 We will not be liable for any indirect or consequential loss or damage whatsoever resulting from the disclosure of your username and/or password.

3. Guidelines and Mandatory Terms for Use of the App/s and/or the Website

Along with mentioned terms and conditions we specifically request you to read the terms given below which highlight the acceptable use of our App and /or website and/or services.

3.1 Our Website and App is a platform that bring together business/es who supply and deliver meals, food, beverages and associated products in the United kingdom and also allowing such businesses to use the tracking, monitoring facilities for delivery information.

3.2 The members acknowledge that Delhop is a company that is independent of takeaway/s or restaurant/s (our Partner Food Business/es), i.e. it does not have any direct or indirect holding of voting rights or capital in a takeaway/s or restaurant/s (our Partner Food Business/es), and none of the takeaway/s or restaurant/s (our Partner Food Business/es), have any direct or indirect holding of voting rights or capital in Delhop. Similarly Delhop enrols Delivery derivers (Our Partner Delivery Business/es) on contractual basis and such drivers are self employed and have their own business insurance.

3.4 Delhop, strictly, does not provide any advice, or sell or resell any food offer from the Partner Food Businesses.

3.5 Delhop's role is only to facilitate the information between together business/es that supply and deliver meals, food, beverages and associated products in the United Kingdom through the provision of the Platform. It is not, therefore, party to the contract concluded between the takeaway/ Restaurant and the consumer ordering food and beverages. The contract for the sale of food and beverages concluded via Partner Food Business/es (themselves, via phone or their own app/website or any other platform which a takeaway /restaurant can be part of) is directly between and legally binds the consumer and the applicable takeaway/ restaurant.

3.6 We are not involved in any way between the businesses choice of delivery drivers (from partner Delivery business/es except providing the information of available and busy drivers in a particular area and therefore have no control over members and/or users delegating and accepting the supply and delivery services. By using the App and/or Website you acknowledge this and agree that your use of the App and/or Website is entirely at your own risk.

3.7 Full use of the App and/or Website will be for members who have the relevant devices, are signed in and do not disable cookies. If you are not registered or disable cookies you may be able to view some of the App and/or Website, but may not be able to fully participate.

3.8 Use of the App and/or Website are by licence only and you acknowledge and agree that all copyright, trademarks and all other Intellectual Property Rights in all materials and/or content made available as part of your use of the App and/or Website shall, as applicable, remain at all times vested in us or our licensors.

3.9 In addition to all the other clauses, as a user you agree that you will solely be responsible for your use of the App and/or Website and that you will use the App and/or Website and services legally and only for the purposes for which they are intended to be used and will not misuse it in any way, and specifically, although not exclusively, other than provided for within the terms, you:

4. Supply of App, Website and other Services and Termination


1. Uploading the Content onto the App and /or Website,

(a) you are both expressly and solely liable for anything which you provide to us or upload onto the App and/or Website, as applicable, or which you allow anyone to provide or upload on your behalf and will not abuse any such facility and will never use the App and/or Website, in any way that could damage, disable, overburden or impair the App and/or Website or interfere with any other user's use or enjoyment of the App and/or Website, as applicable

(b) any upload or any data, information or documents which you upload or pass to us have been checked by you as being accurate in fact and content and that anything uploaded and/or provided to us does not breach any copyright, intellectual property or any rights of any third party, whatsoever in nature, and is not contrary to any law.

(c) you are the sole owner and holder of all rights in anything you provide to us or upload to the App and/or Website, or that you have the express permission of any other person or business who holds any rights whatsoever, to upload and use it in this way.

(d) You therefore specifically agree that we have no liability and furthermore you will indemnify us for any loss relating to any actual or alleged breach of this Clause

(e) However, you will still be responsible for fulfilling any obligations incurred whilst you were a member/registered user. This means that you must fulfil any supply or purchase which you have agreed before termination and make any payments which are due to any other member/user or to us.

1.2 Users should only upload information and this includes, but is not limited to, feedback which we deem acceptable onto the App and/or Website. Acceptable includes, but is not limited to, uploads which are fair, true and accurate and comply with all our policies. Uploads which are misleading, discriminatory or breach any law or the rights of another person or business are unacceptable. All users specifically agree that anything they upload (or allow to be uploaded using their account/details), including any feedback, onto the App and/or Website, in any form:

1.3 All users agree that they will not take any action nor fail to take action, as appropriate, that will in any way undermine any feedback system or sharing of reviews, experiences, opinions, statements, recommendations, and any information.

1.4 We do not tolerate unsolicited commercial communications, any junk mail, chain letters, unsolicited mail such as Spam or other such similar conduct, commercial or otherwise, and you confirm that you will not engage in any such activity. URLs are allowed providing the link is relevant, useful and necessary.

1.5 All users agree that any upload onto the App and/or Website, as applicable that they make can be freely used, copied, published, translated and distributed in any medium and in any form including for advertising and promotional purposes, by us and any other person or business or organisation, without the user's express permission and that it will not be subject to any copyright unless specifically marked as such by ©. Please also refer to clause 8 following.

1.6 All users understand that we reserve the right, where necessary, to inform the appropriate authorities (such as the police) if we deem any upload to breach any law or, as appropriate, our Terms and Conditions.

1.7 We always advise you to retain up to date copy/back-ups of any upload. It is not our responsibility to retain any back-up or copies and we cannot accept any responsibility whatsoever and will not be liable for any losses, claims for damages which may arise.

1.8 All users specifically agree that we have no liability with respect to this and furthermore you will indemnify us for any loss.

2. License to Use-Uploading the Content on the App and /or Website

When you upload anything onto the App and/or Website, as applicable, the original ownership rights remain but you do specifically agree that we have a non-exclusive, worldwide, and payment and royalty-free sub-licensable licence for the whole of any period to display the upload and to edit, modify, adapt, translate, exhibit, publish, transmit, participate in the transfer of, reproduce, create derivative works from, distribute, perform, display, and otherwise use your upload or any part thereof as necessary solely for the purposes of displaying your upload and operating the App and/or Website and member services, as applicable. This Licence will be terminated when such content is entirely deleted from the App and/or Website, as applicable. You also waive any applicable moral rights you have in the content to the fullest extent permitted by law.

3. Links

From time to time, the Website will contain hyperlinks ("Links") to Websites operated by third parties. Such Links are for your reference only, and we neither control such linked Websites or the third parties that operate them, nor are we liable or responsible for their availability or content. Display of such Links or the names of their third party operators or owners on the Website does not imply or express any endorsement by us of any individuals or entities referred to in the content of such linked Websites, or of such third parties. You may direct any comments or concerns that you may have regarding any such Links or third parties on the Website to us by the methods set forth in Section 22. User is solely responsible for any charges or obligations that may be incurred as a result of any dealings with such linked Website operators. Other Websites may also have a link to our Website posted on their Website; you hereby acknowledge and agree that we are not responsible for the content of any such Website or the actions of any operator of any such Website.

You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. If you wish to make any use of material on our Website other than that set out above, please address your request to customerservices@delhop.com.

7. Delhop Content and Advertisements

The Website may contain text, images, audiovisual productions, opinions, statements, facts, articles, or other information created by us or by third parties ("Content"). Such Content is for your reference only and should not be relied upon by you for any purpose. The Content may not be copied, duplicated, distributed, downloaded, sold or otherwise exploited by you in any way, except as agreed to in writing by us. We are not responsible for the Content's accuracy and/or reliability.

Delhop is part of an affiliate network and may from time to time include items created by other companies included in the affiliate network on the Website (including its blog). As part of such network, Delhop may accept forms of cash advertising, sponsorship, paid insertions or other forms of compensation that may influence the advertising content, topics or posts made in the Website.

All advertisements displayed on our Website are published in good faith. We do not under any circumstances accept responsibility for the accuracy of such advertisements nor is any kind of warranty or endorsement expressed or implied by such publication. We specifically disclaim any liability to advertisers and users of any king of loss or damage of any nature whatsoever and however arising, whether due to inaccuracy, error, omission or any other cause, and whether on the part of us, or any other person.

The user agrees that any correspondence or business dealings with, or participation in promotions of, advertisers found on the or through our Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertiser. You agree that we shall not be responsible for any loss or damage of any sort incurred as the result of any such advertisers on our Site.

8. Our website changes regularly

We aim to update our Website regularly, and may change the content at any time. If the need arises, we may suspend access to our Website, or close it indefinitely. Any of the material on our Website may be out of date at any given time, and we are under no obligation to update such material





(1) To the extent that the law allows, we will not be held responsible for any direct or indirect loss, incidental or consequential damage, or loss (economic or otherwise), any punitive or exemplary damages, any loss of reputation or goodwill or business opportunities or contact, or business interruption, however it arises, including out of negligence relating to or in any way connected to any use (unauthorised or otherwise), purchase or sale of products, errors, mistakes, accident, theft or fraud, destruction, or any part of the provision of the App and/or Website, as applicable or these Terms and Conditions.

(2) In the unlikely event that you have any right, claim or action against:

(a) Us, then your claim will be limited to the sum of £20 for all users but for Members, the amount is limited to an amount equivalent to the value of one year's membership

(b) any other member or user arising from that member or user's use of the App and/or Website, then you agree to pursue that right, claim or action independently of and without recourse to us. You specifically release us from all claims, liability, damages, losses, costs and expenses, including any legal fees, known and unknown, arising from or in any way connected with such right, claim or action and agree to completely indemnify us in respect of any such involvement.


You specifically agree to completely indemnify us against all claims, liability, damages, losses, costs and expenses, including any legal fees, known and unknown, arising from or in any way connected with your breach of these Terms and Conditions or your use of the App and/or Website, as applicable, including any upload submitted, posted or transmitted through the App and/or Website, as applicable.

1. Jurisdiction and Applicable Law

The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our Website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country. These terms of use are governed by English law.

2. Copyright and Trademark Notices

2.1 All contents of this Website are: Copyright © Delhop Limited and/or its suppliers. All rights reserved.

Delhop Limited, Delhop.co.uk, Delhop, Delivery hoppers, Delhop Internet and other names of Delhop Limited products and/or services referenced herein are trademarks of Delhop Limited. Other products and company names mentioned herein may be the trademarks of their respective owners.

You can contact DelHop by:

Email: info@delhop.com

Telephone: 0113 247 3918

Post: Delphop Limited, Suite 10, Sheepscar Court, Northside Business Park, Leeds, LS7 2BB


3.1 If you have any complaints or objections to any App and/or Website, as applicable, upload, including any feedback, and/or content whatsoever, or if you believe that anything infringes any right you hold, please contact us immediately by email at. info@delhop.com. Once this procedure has been followed, we will use our reasonable endeavours to remove illegal or otherwise improper content within what we deem to be a reasonable time period.

3.2 If any complaint may amount to a breach by us, then you must allow us 30 days to remedy that breach.

3.3 Any Notices must be sent by email

We will use the last email or address which you provide to us. Unless the contrary is proved, Notices sent by e-mail will be deemed to be received on the day they were sent. Notices sent by post must be served using Royal Mail Special Delivery or other guarantee services and will be deemed to have been received on the date that Royal Mail obtains a record of receipt from or on behalf of the addressee.

3.4 Without limiting any other remedies, we may terminate, suspend or limit your use/registration/account at our absolute discretion, either with or without notice. This would occur particularly where we suspect that you have engaged or are about to engage in, or have been in any way involved in or linked to breaches of any of the Terms and Conditions.

3.5 We also reserve the right to cancel, take-down, delete or otherwise remove any upload, feedback, experiences, opinions, statements, recommendations, ratings, and information provided by members or other users or any links to other App and/or Website, or other information which is made available through the App and/or Website, without giving reason and in our absolute discretion.

3.6 If we do not act upon any breach immediately, you should not assume that we have waived any rights as to enforceability or to seek redress, unless we have expressly stated that in writing.

4. General

4.1Use of the Website is unauthorized in any jurisdiction that does not give effect to all provisions of the Agreements and Terms and conditions..

4.2Paragraph headings are solely for the convenience of reference and shall not be given any weight or effect in the interpretation or construction of the Agreements.

(1)(a) Nobody else but you are the sole beneficiary of rights given or obligations and duties imposed on a user or advertiser and these cannot be transferred, sold, assigned, delegated, conveyed, rented, subcontracted or shared in any way by you.

(b) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the App and/or Website

(b) We reserve the right to transfer, sell, assign, delegate, convey, rent, subcontract or share all or any part of the rights, duties or obligations and provision of the App and/or Website

4.3Waiver of any breach or default under any provision of the Agreements shall not be effective unless it is in writing and executed by us, and shall not be deemed to be, and shall not be, a waiver of any subsequent or continuing breach of, or default under, such provision or of any other provision.

4.4 The Agreements constitute the entire agreement( including Acceptable use policy, Terms and condition and privacy policy )between you and us and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us with respect to the Website.

4.5 Force Majeure - We will not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, accidents, war, fire, strikes, lock outs, failure of any communications including telecommunications or computer systems, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we will be entitled to a reasonable extension of our obligations.

4.6 Invalidity and severance - Each clause or any part at all of these Terms and Conditions and Agreement is to be regarded as independent of the others. This means that should any clause or any part at all of these Terms and Conditions be found to be unenforceable or invalid, it will be severed and will not affect the enforceability or validity of the rest of these Terms and Conditions and Agreement.

4.6 If any provision of the Agreements is deemed invalid or unenforceable for any reason, such provision shall be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Agreements shall continue in full force and effect.

4.7 Any rights not expressly granted herein are reserved.